Alan Spicer Marine Telecom Main BLOG

Alan Spicer Telecom / Alan Spicer Marine Telecom - we had a network outage this morning around 03:00 Eastern Time. The entire Internet link went down. It appears to be on the Bellsouth.net side of the link. All gear seems to check out here. Rebooted WAN Router, Rebooted Server, still no link to Bellsouth.net (now affectionately known as AT&T.)

About 03:30 - called the outage in to Bellsouth.net/AT&T. Was given a trouble ticket # and appointment for approx. 08:00.

About 09:30 - having received no phone call from Bellsouth/At&T I tried again to bring up the link. It worked! Throttled the firewalls (2 of them) and the Alan Spicer Telecom Network is back up. The web services are back on the Internet.

About 10:30 - received a phone call from Bellsouth/AT&T, the "inside" tech that comes to check your computer and WAN Router and such wanting to come and check the problem. I advised him that he didn't need to come as we're back up as of around 09:30 approximately.

* Note: About every 6-months or so this seems to happen. The problem is usually a card for my "port" in the router at the Bellsouth/AT&T box down the street. We're copper wire pair for only a couple thousand feet to there, the card and their router, and then Fiber Optic back to the Central Office (C.O.). Usually replacing the card fixes the problem. I'll assume that's what they've done.

* I apologize for any inconvenience to visitors to my web site. Please report any lingering problems that you may notice in my web services.

[Event End]

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Alan Spicer Marine Telecom
http://www.marinetelecom.net
communications (at) marinetelecom.net
954-683-3426
954-977-5245